Grievance Redressal

Last updated: 24 June 2026 · As required under IT Rules 2021

If you have a complaint about the DiceCliq mobile application, content within it, or how we have handled your personal data, we want to hear about it and resolve it quickly. This page describes how to reach our Grievance Officer and the timelines we commit to.

What to include in a complaint

• Your registered phone number (10 digits, the one used to sign in).
• Your DiceCliq display name.
• A clear description of the issue, with date and time if possible.
• Screenshots of the issue or error if available.
• Your preferred contact email for our response.

Grievance Officer

Response timelines

• Acknowledgement: within 24 hours of receiving your complaint.
• Resolution: within 15 days for general grievances.
• Privacy / personal-data complaints: within 72 hours, in line with the IT (Reasonable Security Practices) Rules 2011.

Escalation

If you are not satisfied with the resolution from our Grievance Officer, you may escalate to the appropriate regulatory authority in your jurisdiction. For users in India: the Ministry of Electronics and Information Technology, or the relevant Consumer Disputes Redressal Forum.

Other ways to reach us

• In-app: Account → Report a problem (free-play release uses the same support email).
• Email: support@dicecliq.com